AI voice agents
No phone tree to press through.
Build an inbound voice agent on any frontier AI model, or bring one from any AI agent company, and put it on your lines. It resolves what it can and hands off the rest.
Platform / Voice
See every call as it happens. Get more of them answered.
Inbound and outbound on one live floor: AI voice agents in place of an IVR, predictive, Human Interactive, preview and manual dialing, and advanced caller ID management that keeps your numbers out of spam.
2:11
Stop finding out about your floor after the shift
Long wrap-ups flagged by name, coaching inside the live call, and summaries that write themselves across every channel.
The live floor
Monitor the floor. Find the call. Help your team.
Palera's live voice floor shows dials, connects, contact rate, wrap and drop rate across every account, group and campaign, blended or split into inbound and outbound, moving as the shift moves.
- Listen to a live call without either party hearing you
- Coach the agent privately while the customer stays on the line
- Take control of the call when it needs to be taken
- Alert thresholds, saved views and a wallboard for the floor
Inbound
Answered right away. Routed to the right person. Never asked to repeat.
AI voice agents pick up in place of an IVR and resolve what they can. Everything else reaches the right live agent with the whole conversation on screen, so calls are shorter and customers never start over.
Inbound callSample data
0:00Answered by the AI voice agent
0:38Payment date confirmedResolved
0:52Caller asks about a billing dispute
0:53Routed by skill: BillingHanded off
0:58Live agent picks up with the history on screen
On screen2 earlier calls, 3 texts, 1 chat
Caller repeatsNothing
Skills-based routing
The right person, the first time.
Calls route by skill, client and campaign, so every caller reaches someone who can actually help.
Queues and callbacks
No call ends in a dead end.
Callers wait in order or get a callback, and every callback lands on an agent's screen with the history attached.
Handoff with history
Customers never repeat themselves.
When the AI voice agent hands off, the live agent sees the whole thread: earlier calls, texts and chats, plus what the AI already handled.
Blended floors The same agents can take inbound calls and work outbound campaigns, with the live floor showing both together or split.
Voice is not a separate system
The call lands on the record the texts are already on
A voice AI agent picking up a conversation that started over SMS gets the whole thread in real time. No summary written afterwards, no export from another platform, no asking the customer to repeat anything.
27% → 59%Contact rate before and after, at an enrollment client.Source: AMDA College of the Performing Arts, Palera deployment.
Outbound dialing
Four ways to dial. One floor, one record.
Choose the mode per campaign, or run them side by side. Every call lands on the same conversation record as the texts and chats that came before it.
Predictive
The most talk time per agent hour.
Dials ahead of your team and paces to how many agents are free, so the next connect is ready the moment a call ends.
Best forHigh-volume lists with consent for automated calls. Turned on by request.
Human Interactive
The reach of a predictive dialer. The compliance of dialing by hand.
A person starts every dial and answered calls route to the next free closer. Up to 3,600 calls in its best hour and about 2,500 sustained, enough for up to 100 closers.
Best forMobile numbers and lists without autodialer consent.
Preview
Context first, then the call.
The agent sees the full conversation history across every channel before dialing, and chooses the moment to call.
Best forHigh-value accounts, callbacks and complex follow-ups.
Manual
One click from any conversation.
Agents call straight from the conversation record, with the same caller ID management and compliance checks as every other mode.
Best forOne-off calls, escalations and sensitive conversations.
In every mode Calling windows, attempt limits, consent and do-not-call are checked before each dial, set per campaign.
Spotlight: advanced caller ID management
Every dialer swaps the caller ID. That alone is why yours still won't connect.
A fresh number dialed the same old way gets flagged right away. The connect is won by the system behind the number: Palera watches every number's reputation in real time, replaces flagged numbers automatically and routes each call over the path most likely to connect.
Up to 5xcontact rate with advanced caller ID management
72%higher contact rate for EccoGroup USA on a national telecom brand's calls
Number healthSample data
(305) 555-0142Clean
(305) 555-0119Swapped in automatically
(786) 555-0163Clean
(954) 555-0128Clean
Caller nameYour business name
RouteBest carrier path to connect
1
Monitor
Live spam data from the carriers on every number, all day.
2
Swap
A flagged number is replaced automatically from a deep pool of clean local numbers, under your business name, before answer rates drop.
3
Route
Every call travels the carrier path most likely to connect.
4
Brand
Optional branded caller ID puts your name on the handset, so people answer a name they know.
Now we are cooking with gas. On our old platform we updated caller IDs by hand.
1:02
New numbers won't fix your spam label. Here's what does
Spam labels caught on real SIM-card phones and carrier data, flagged numbers swapped automatically, and calls rerouted over a clean carrier path.
Everything else you would expect
Palera Voice also includes multichannel cadences, call recording and voice reporting.
Cadences
Calls, texts and emails in one sequence, set per campaign.
Voicemail tracking
Voicemails left counted against live conversations, so you see which days you reached people.
Recording
Call recording with retention rules.
Reporting
Every voice metric available to custom dashboards.
Bring us a list that stopped connecting
We will run it and show you the contact rate difference on your own data.
