Platform / MCP server
Run your contact center from the AI you already use
Model Context Protocol (MCP) is the open standard that lets AI assistants like Claude, ChatGPT, Copilot and Gemini plug into the software you run. Think USB-C for AI. Palera's MCP server is that plug for your contact center.
Ask for reports, productivity alerts and campaigns in plain English. Your AI stays yours. Palera runs the contact center around it.
We connect your AI live on the call. Start read-only, revoke anytime.
The AI you already pay for can run your contact center. It just couldn't reach it safely. Until now.
Use the Copilot, Claude, ChatGPT, Gemini, Grok or other AI you already have a contract with, or plug in an AI agent from one of Palera's integrated partners.
What you get
Your AI does the work. Your team gets the time back.
Connect your assistant once, then run Palera by asking. Here is what changes for your floor.
Launch campaigns in minutes, not weeks
Describe the client, campaign and cadence in plain language and it's built. No tickets, no admin backlog, no waiting on IT.
Stop mistakes before customers see them
Manage AI and live agents in one place, and send your AI agents live alerts the moment policy or priorities change.
Get answers without a BI team
Ask for any metric and get a finished table or chart on Palera's own definitions. No PowerBI, no analyst queue, no spreadsheet exports.
Never get locked into one AI vendor
Bring any vendor's agent or your own, and switch when a better one comes along without losing a single conversation of history.
No customer repeats themselves
Every AI and live agent sees the full history across channels before it speaks, so handle time drops and CSAT goes up.
Say yes to AI without the compliance risk
Every action is limited to the clients and fields you name, and logged in one audit trail you can hand to a client or regulator.
How it works
Your AI works in Palera, on your terms
Your data stays in Palera, your AI sees only what you allow, and what your AI provider keeps stays under your contract with them.
Connect
Point your AI at your Palera endpoint and authorize it. Standard protocol, no custom integration.
Scope
Choose which clients, campaigns, channels and fields it can reach. Nothing is reachable by default.
Work
It sets things up and pulls the record it needs in real time, mid-conversation if needed.
Audit
Every request is logged: which agent, what it asked for, what came back and when.
How it fits
One connection between your AI and your contact center
Your AI tools connect to the Palera MCP server. The server checks scope, logs the action and works on Palera directly. Nothing is exported and nothing is copied.
Or any assistant that supports MCP- Scoped to each client
- Read-only to start
- Every action logged
Your AI stays yours
Standardized on one AI model? Keep it.
Many enterprises are required to work in one model. Palera doesn't replace it or train it. Your AI does the AI work. Palera runs everything around it: the channels, the routing, the scoring, the compliance checks and the conversation record.
- Your model, your terms, your data agreements
- Switch AI vendors without losing the history
- One record across every AI and live agent
- Routes every conversation to AI or live agents
- Shows and ranks the scores on your rubric
- Enforces your policies as it happens
- Keeps one conversation record
"Every platform I ran promised to connect a customer's conversations across channels. None of them did, and it cost me business. We built the MCP server so whichever AI you choose works from that one record, under your rules."
Eric Kades · Founder and CEO, Palera. On the phones since 1996.
If you are a BPO
You or your client brings the AI agents.
You control the conversation.
Give your AI agents, or the ones your client brings, governed and scoped access while the record stays on your platform. Whoever manages the AI agents keeps the customer.
Governance
Built for the reality of contact center data
Questions
Do I have to move or copy my data?
No. That is the point. The record stays in Palera and the AI agent reads it in place through the MCP server. There is no export, no restructuring, no vector store to keep in sync, and no second copy of regulated data for you to defend.
Which AI agents can connect?
Any agent that speaks MCP, which is the standard most AI platforms are adopting. That covers Palera-partnered agents and agents your own team built. Palera remains the system of record whichever you choose, so switching later costs you a vendor rather than your history.
Can a connected agent see another client's conversations?
No. Access is scoped per client and nothing is reachable by default. You name the clients, campaigns, channels and fields each connection may read, and every request against that scope is logged.
What happens to personal data and call recordings?
Access is scoped per client, so a connected AI only reaches the conversations you grant it. What happens to that data is set by you and your clients, under your own AI agreements. Recordings are never handed over as files; they are served through short-lived secure links that expire, so access cannot be forwarded or retained.
Will my conversations be used to train someone's model?
Not by Palera. Palera sends each conversation and the rubric you set in Palera to your AI agents as a real-time feed, so every agent grades on the same company-wide standard. You and your clients choose the AI agents and set their data terms, and Palera makes them easy to connect, scoped and logged.
How is this different from an API?
An API is something your developers build against. MCP is a standard an AI agent already speaks, so connecting one is configuration rather than a project. It also carries the scoping and audit rules with it, which a raw data export cannot.
Book a demo and leave with your AI connected
On one call, we will:
- Connect your AI assistant or AI agent to Palera
- Scope it to one client and the campaigns you choose
- Set up your first campaign live, by asking
- Turn on the audit log so you can see every action
Start read-only. Revoke access anytime. No change to your current AI contract.
